Common issues
Something not working? Start here, then drill into the specific section if needed.
| Symptom | Go to |
|---|---|
| No suggestions appearing during calls | Audio problems |
| Overlay shows “Reconnecting…” and stays that way | Audio problems |
| Session didn’t show up in my manager’s portal | Sessions not uploading |
| Provisioning code says invalid | Activation problems |
| App won’t open at all | Reinstall — see Install the desktop app |
| Something else | Email hello@ringmentor.com with a screenshot |
Before you email support
Include:
- What you were trying to do.
- What actually happened (screenshot if possible).
- The time and approximate date of the call (so we can find logs).
- Your name and organization.
Most issues get a response within a business day.