Sessions not uploading

When you click End, RingMentor packages your session and uploads it to the portal. If it doesn’t show up in your manager’s session list:

Check the app

After you click End, the overlay should briefly show “Uploading…” and then reset. If it stays on “Uploading…” for more than a minute, the upload likely failed.

Common causes

• Internet dropped at end of call. The app keeps the session locally and retries automatically on the next launch. If you don’t see the session in the portal after 10 minutes and another launch, email support with the approximate call time.
• Session was too short. Sessions under 30 seconds may not be saved. This is by design — prevents accidental pocket-dial sessions cluttering the library.
• You ended the session via killing the app (closing the window with the X before clicking End). Don’t do that. Click End — the app needs a graceful close to finalize the upload.

Manually recovering a session

TODO: Add instructions once the v0.2 release adds a local-session-recovery UI.

For now, if a session didn’t upload and you believe the data is still on your machine, email support with the approximate call time — we can help recover it from local app data.