Your first call
A walk-through of what you’ll see on a real call.
Before the call
- Open RingMentor. The overlay appears in the upper-right corner of your screen. It stays on top of everything — you don’t need to Alt-Tab to see it.
- Pick the call type from the dropdown (e.g. “WellthCare” or “General”). This tells RingMentor which product knowledge and coaching style to use.
- Click Listen. The overlay goes green to show it’s ready.
During the call
When the conversation starts, suggestion chips appear in the overlay. Three kinds:
| Chip | Color | What it means |
|---|---|---|
| Technique | Neutral | A rapport move you could try — mirror, label, calibrated question |
| Blue | Blue | A coaching prompt — a question to ask, a next script step |
| Red | Red | A correction — something to swap or rethink |
Chips are invitations, not commands. Take the ones that fit, ignore the rest. They update as the call progresses.
Tip: Don’t stare at the overlay. Read chips with peripheral vision. The voice in your ear is the customer; the chip in the corner is the coach.
Ending the call
Click End. The overlay shows an “Uploading…” state for a few seconds while the session saves. Then it resets, ready for the next call.
What happens after
- Your manager can review the session on the portal (transcript, suggestions, timeline).
- You can review your own sessions too.
- Sessions are stored for 1 year by default.
Taking a break
Click Pause to stop listening without ending the session. Click Resume to pick back up. The session stays intact.